Contact the house

Get useful help

Please include the product name and a short description of what you were trying to do. For a technical issue, the version of the software, your iOS version, and the exact error message help us understand where to start. Tell us what happened and what you expected instead. If the problem is a link on this website, include the page address and which button you selected.

You can often find the next step in our purchase and backup support guide. It covers restoring optional upgrades, keeping records safe, moving to another phone, and finding available book editions. Product-specific support and policy links are collected there as well.

Keep private information private

Do not include passwords, verification codes, payment-card details, or complete device backups. We do not need your health logs, financial records, or information about children to start a conversation. If you send a screenshot, hide names, account details, and any personal content first. A description of the issue is usually enough for an initial message.

Email shares the sender address and whatever content you choose to send. Our website privacy notice explains how correspondence and routine hosting requests are handled. Retailers process purchases under their own practices; never send us a store password.

Books, editions, and corrections

For a reading or edition question, include the title and whether you are looking at Apple Books, Kindle, or a paperback. Prices and availability vary by region, so the retailer listing is the final place to check before purchasing. Browse the complete collection for current destinations. We also welcome clear reports of inaccurate descriptions, accessibility problems, or broken links that make the collection harder to use.